Scenario Based Gamification

Data collected through a needs analysis allowed me to identify the subject-matter expert’s desire for a scenario-based gamification activity.​

Parts of the gamification activity calls for learners to visit an exam room. Once they are in the room, they will need to click on clinical risk and safety hazards that would be dangerous for both the patient and staff.

Some risks deal with needles sticking out of sharps containers, staff not wearing the proper PPE, hazardous spills on the floor, etc.

 Animation Scenario

I interviewed subject matter experts (SMEs), then, as the content writer, spent time researching risks and safety data from previous years. I chose to highlight the top 10 hazards that are repeated issues that the urgent care center deals with year after year.

One major issue was de-escalation tactics. Clinical staff wanted to learn more ways to deal with irate patients. I used Vyond animation and voiceover to highlight how to take the lead and de-escalate tense moments with patients.

 My research allowed me captured all of these needs in a text-based storyboard and provided the brand colors and scripting.

 Breakroom Hazard Game

The company also wanted to spotlight repeated hazards that occur in the urgent care breakroom.

Again, learners would need to spot the hazard. Once they click on the hazard, then they are led to pop-up explanatory layers that dive into various topics such as smoking hazards, electrical outlet risks, etc.

 Positive Feedback from Learners

This gamified knowledge check was well-received by learners.  I also sent out “Exit Tickets” so that participants could provide feedback and suggestions for the course.

Here is feedback from a participant: 

• ​"I related to the characters. They were relatable, realistic, and not cheesy. The flow is great!”

• “I really like that the course included hazards that I see in our urgent care centers quite often. It was important to spotlight how disease can spread if you don’t use proper procedures.”